The Operations Division is responsible for the maintenance of the public infrastructure and includes Transportation & Facilities and Water Quality.

Services provided by this division include: the repair and maintenance of City streets, sidewalks and street sweeping, tree service, public drainage facilities, mowing of City's property, installation of traffic control devices, traffic signals, traffic markings, fleet management, facility management, maintenance and management of parks, and management of the sanitary sewer and stormwater systems. The Operations Division also oversees project management and contract management of large infrastructure and facility projects, which includes securing outside resources such as grants to assist both the department and other shareholders in achieving the City's goals.